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NormSoft, Inc. Knowledge Base .: Pocket Tunes .: Listening to Audio .: Troubleshoot .: The trial version does not play WMA tracks, why?

The trial version does not play WMA tracks, why?

Due to licensing requirements, we are unable to offer a free trial of the WMA functionality in Pocket Tunes Deluxe. The Pocket Tunes trial is fully-functional with the Deluxe features with the exception that it will not play WMA files (including purchased or subscription music from online music stores).

Because of this, we offer our customers a 15-day money back guarantee. When you purchase Pocket Tunes Basic or Deluxe, you may request a full refund of the software, as long as NormSoft receives the request within 15 calendar days of the purchase date. You can request a refund by contacting customer support. When you request a refund, we will first attempt to correct any problems that you encountered that prevented you from using the software. If you are still not satisfied, then we will issue you a refund.

(Please see the full refund policy here)


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