Most of the time, if Pocket Tunes reports that a crash occurred when it starts up, the crash is due to another program on your device that is not working properly. Unless you suspect that Pocket Tunes caused the crash, you should contact customer support for the other product you were using when the crash or reset occurred.
Update to the Latest Version
Before attempting to troubleshoot the problem, be sure that you are using the latest version of Pocket Tunes, which you can download from http://www.pocket-tunes.com/download.html
Crashing on Startup
If Pocket Tunes crashes or resets after selecting the Pocket Tunes icon, then please read this knowledge base article.
Other Applications
There are some programs that have proven to be incompatible with Pocket Tunes in the past. A newer version of the program may solve this issue. Here is a list of the programs of which we are aware can cause problems with Pocket Tunes. If any 'fix' is known it will also be listed.
INCOMPATIBLE PROGRAMS
Title | Issue | Solution, if any |
Hi-Launcher 3 | May cause your device to freeze when Pocket Tunes is running and you use Hi_launcher to turn off the device | |
OnlyMe | May cause a crash when screen turns off | Uninstall OnlyMe |
ImageClock 1.5 | Can cause your device to reset when Pocket Tunes goes from one song to the next. May also cause excessive skipping when it is in the foreground and Pocket Tunes is playing in the background. | Uninstall ImageClock |
BrightIQ | Causes crash when used with Pocket Tunes. | |
VolumeCare
3.17 or earlier | With VolumeCare activated, the ability to use the Treo volume buttons to control PocketTunes volume is compromised. | Update to the latest version |
headsetcontrol | If you plug in a cassette adaptor it can cause Pocket Tunes to skip to the next song. | |
FontSmoother 1.68 or earlier | May cause the background to disappear on the LifeDrive | Update to latest version |
VeriChat | Can sometimes use up resources when running in the background |
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Further Assistance
If you are still experiencing resets, then please contact our customer support team so we can try to determine the cause of the crash/reset. (Contact support at http://www.pocket-tunes.com/scripts/support.php)
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