Troubleshoot

NormSoft, Inc. Knowledge Base
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NormSoft, Inc. Knowledge Base

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Installing Pocket Tunes

Managing your audio files

NormSoft, Inc. Knowledge Base .: Pocket Tunes .: Listening to Audio .: Troubleshoot

Troubleshoot

Have a problem playing a track? Look here.

I was playing songs fine from online stores but now Pocket Tunes says I need to refresh the license, what do I do?
***NOTE: If you have yet to successfully play...

10-12-2005 Views: 10769

Voice recorder stops working after using Pocket Tunes on my Tungsten T2.
We are aware of this issue with the T2. Our...

8-30-2004 Views: 3041

Fast forward and rewind is inconsistent with some songs from online stores.
If you are using a treo 600 or Tungsten T1 or...
(No rating) 7-5-2006 Views: 1296

Help, getting 'Low Memory' message with Tungsten T and Pocket Tunes 4.
The Tungsten T (often referred to as the...

1-16-2007 Views: 896

I bought files from eMusic.com, but they download as EMP files. How do I play these files with Pocket Tunes?
An "emp" file contains no music, it's...

8-30-2004 Views: 11252

I can no longer stream Internet Audio from the web browser of my device.
If you were streaming Internet Audio and...

1-30-2006 Views: 2347

I can't get screen blanking to work on my iQue 3600. What's wrong?
Screen blanking is no longer supported on the...

9-19-2004 Views: 2734

I get no sound from my Treo 600. Help!
Check to make sure your Mute switch is not on...

8-30-2004 Views: 7129

I get the error 0x0207 when trying to use ShoutCast. What's wrong?
Make sure that you have free memory on your...
(No rating) 8-30-2004 Views: 2126

I have a Zire 71 that skips when playing files and/or I can't access my expansion card. What is wrong?
There is an update available for your device...

8-30-2004 Views: 4290

I installed MP3 files but Pocket Tunes can't see them.
The first thing to do is make sure that...

8-25-2004 Views: 4395

I installed WMA files but can't see them when I open Pocket Tunes
Due to licensing restrictions, WMA support is...

8-25-2004 Views: 5566

I listen to audio books or lectures and the progress bar always reaches the end before the file is done. What's wrong?
Most likely this issue is caused by...

9-11-2004 Views: 2707

I transferred some songs using a Media Player and I can see the titles but the files are not playing.
If you are getting a license error message,...

10-4-2006 Views: 1205

I transferred songs from my own collection but Pocket Tunes says it cannot find the license.
This should only occur if you are using version...

1-18-2006 Views: 5705

I use a Sony Clie and my files keep skipping. What is wrong?
We've heard complaints about this on Sony...

8-30-2004 Views: 3094

I use a Sony Clie and Netfront keeps crashing!
Netfront is the browser used on CLIE devices. ...
(No rating) 8-30-2004 Views: 2941

I use the "shuffle" feature and the same song keeps repeating. What is wrong?
Are you listening continuously, or do you...

8-30-2004 Views: 2604

I'm having trouble with the sound on my device, what do I do?
For Treo 600 users. There are 3 Knowledge...

7-31-2006 Views: 2279

I'm using a Mini SD card and getting some odd behaviour in Pocket Tunes. What's wrong?
Palm does not currently support the MiniSD...

3-7-2006 Views: 1689

My files keep skipping. What's wrong?
File skipping can be caused by several things....

8-30-2004 Views: 3745

My Treo 600 crashed, and now Pocket Tunes does not "see" my expansion card!
There is a bug with the Treo 600 that causes it...
(No rating) 8-30-2004 Views: 5120

My WMA files keep skipping in my Treo 600, why?
If you are playing WMA files on the Treo 600...

5-3-2006 Views: 3264

Pocket tunes crashes on startup even when I don't have songs installed. What causes this?
Usually when Pocket Tunes crashes on startup it...

9-8-2004 Views: 4943

Pocket Tunes crashes when I try to play an audio file stored on my expansion card.
First, make sure you are running the latest...

8-25-2004 Views: 5849

Pocket Tunes displays a message saying "Unable to play audio file...." with this error code "(0x2A08)", what do I do?
If you see this error message with...

7-10-2006 Views: 2017

Pocket Tunes does not recognize the tags in my file, why?
For information on what Tags are, please see

9-10-2004 Views: 4340

Pocket Tunes is saying it cannot find the license, what do I do?
***NOTE: If you have been using Pocket Tunes...

10-12-2005 Views: 8146

Pocket tunes keeps crashing. What is wrong?
Most of the time, if Pocket Tunes reports that...

8-30-2004 Views: 7149

Pocket Tunes no longer starts up when I try to stream an Internet Audio station
If you have restored Pocket Tunes from a...
(No rating) 9-15-2006 Views: 1521

Pocket Tunes reverts back to bundled version or becomes unregistered
If you have installed Pocket Tunes Deluxe or...
(No rating) 9-12-2007 Views: 343

Screen will not blank using Tungsten E
This issue is caused by the keyboard driver....

9-1-2004 Views: 4727

Sound only goes through speaker on Treo 700w (or 700wx)
This bug only occurs with the 700w and wx. It...
(No rating) 7-7-2008 Views: 74

The trial version does not play WMA tracks, why?
Due to licensing requirements, we are unable...
(No rating) 7-31-2006 Views: 1683

Tracks from Online stores stop playing after the first HotSync
There are a certain instances when you may find...
(No rating) 2-7-2006 Views: 1757

T|X Manual Keylock causes Pocket Tunes to stop playing
Make sure you have the latest version of...
(No rating) 9-12-2006 Views: 1217

Using Gapless playback with OGG files on a Tungsten T2 causes playback to skip from file to file.
We believe this to be a limitation of the...
(No rating) 11-11-2004 Views: 3544

When I click on a file to play it, nothing happens, not even an error message
If you are trying to play a WMA file and it...

4-5-2007 Views: 800

Why can't I use headphones with my Treo 600? The sound still comes out of the speaker, even with headphones plugged in!
The Treo 600 has a custom headset jack, so...

8-30-2004 Views: 18927

Why can't I use the "hold" button on my device?
We support this on the Treo 600, but we are...

8-30-2004 Views: 2938

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