I'm having problems using Pocket Tunes on my device. What could be wrong?

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NormSoft, Inc. Knowledge Base .: Pocket Tunes .: I'm having problems using Pocket Tunes on my device. What could be wrong?

I'm having problems using Pocket Tunes on my device. What could be wrong?

- This article applies to the Palm OS Only -

Please use the Search box above to search for the particular problem you are experiencing. If you are unable to find an appropriate article, click on the "Contact Us" link to contact our customer support department.

Following are some general tips to try to get you up and running.

1) Installation issues:

Click here for information on how to install from a Macintosh or Windows machine.
If you have purchased Pocket Tunes, be sure you have entered your registration code.
Be sure you have installed all patches available for your device. (See below.)

2) Issue transferring files to your device:

3) Pocket Tunes crashes or you are unable to play your tracks:

Patches for your device

Most Palm devices have patch releases available. If you are having general problems with your device, see the manufactures website support section to see if there is a patch available for your device. A list of the most common devices and the support page for them is listed below.

Palm and Treo handhelds: http://www.palm.com/us/support/index.html

Article	023
Created	8-25-2004
Modified	6-2-2008
Author	normsoft
Rating	(None)

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